Privacy policy Privacy policy

Effective February 2, 2009, certain terms in the Privacy Policy have been revised. Your continued use of the Site after such time will signify your acceptance of the new terms.

Sprawk Ltd. ("Sprawk", "us" or "we") respects the privacy of the visitors to its Web site, the home page of which is located at http://www.sprawk.com ("Site"). This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of Personal Information and Anonymous Information you submit to us through our Site. This Privacy Policy is hereby incorporated in our Terms of Service Agreement, and by registering for our Services you accept the terms of this Privacy Policy.

This Privacy Policy applies only to Users; it does not apply to any information about companies or organizations that use the Services on the Site. In addition, if you are a person who is only visiting the Site (a "Visitor"), the provisions titled "Consent," "This Site Contains Links to Other Sites," "Automatically Gathered Information" (applicable parts only), "Service Providers and Clients," "Legal Requests" and "Anonymous Information" apply to you.

"Personal Information" is information about you that is personally identifiable to you, like your name, address, email address or phone number, as well as other non-public information that is associated with the foregoing.

If you have questions or concerns regarding this statement, you should first contact Customer Support at http://www.sprawk.com/contact.

By submitting Personal Information through the Site, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your Personal Information according to this Privacy Policy. Your Personal Information may be processed by Sprawk in the country where it was collected, as well as other countries (including the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country.

Notification of Changes

We may update this Privacy Policy from time to time as our Services change and expand. If we make substantial changes to this Privacy Policy, we will post the updated policy on this page and we will post notice that this Privacy Policy has changed in the Members area of the Site and in this policy. The notification of revised terms will appear on the website 30 days prior to the changes taking place. Once any changes that we make to this Privacy Policy become effective, your continued use of the Site after such time will signify your acceptance of the new terms.

This Site Contains Links to Other Sites

Sprawk is not responsible for the privacy practices or the content of any other websites to which the Site links or to which link to the Site. By clicking on a link, logo or other item, or using certain services available on the Site, including the online communication services, please note that you may no longer be on the Sprawk Site. To check what Internet location you are on, note the URL at the top and/or bottom of your browser. We encourage you to read the posted privacy statement of that website whenever interacting with any website.

The Workspace

This area of the Site is for the benefit of Users. The private and shared Workspace areas of the Site facilitate communication and the exchange and sharing of information between Clients and Service Providers once a translation task has begun. The information contained in private Workspaces shared between Clients and Service Providers is not used for any purposes other than to facilitate communication and the exchange of information between the parties involved. Sprawk reserves the right to monitor communications in the Workspace in order to verify compliance with our Terms of Service, international, federal or state laws and/or our other stated policies.

Information We Gather

Registration

If you register to buy or sell Services using Sprawk, we collect and store Personal Information that specifically identifies you or your Account. At this time, the most information you would be required to submit is your first name, last name, User ID, password, preferred currency, street address, city, state, zip/postal code, country, phone number, email address and valid financial Account information. Other information requested on our Registration page, including the ability to receive promotional offers from Sprawk, is optional. We may, in the future, include other optional requests for information from you to help us to tailor the Site for you and deliver personalized information to you. Without your agreement, we will not share, rent or sell any personal information with third parties in any way other than what is disclosed in this privacy statement.

Credit card information is transmitted via SSL ("Secure Socket Layer") encryption for your protection.

Team Accounts

If you are a User of a Team Account, the information you provide to the Site may be accessible to other Users of the Account under which your Team Account was added, and Users of all related Team Accounts.

Service providers and Agents

We use credit card and other payment processing companies to bill you for goods and services and email marketing companies to send emails from Sprawk to opt-in users. We will share your personal information as necessary for third parties to provide these services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Automatically Gathered Information

Sprawk automatically collects browser type, browser software and version, browser language preferences to tailor the presentation of the Site and the Services to the Visitor’s or User’s platform and to maintain a record of the User’s or Visitor’s activity on the Site. As an automatic process, our Web server software records a log file of IP addresses that access the Site. We also collect IP address information but do not ordinarily link IP addresses to Users’ Personal Information. However, we can and will use IP addresses to identify a User when we, in our sole discretion, determine that it is necessary to enforce compliance with our Terms and Conditions of Use or to protect our service, Site, customers or others. When you use the Site, Sprawk collects information about your Account transactions and Sprawk may collect information about your computer for fraud prevention purposes. Finally, Sprawk may collect additional information from or about you in other ways not specifically described here. For example, Sprawk may collect information related to your contact with Sprawk Customer Service or store results when you respond to a survey.

Cookies

When you use the Site, Sprawk may place small data files called cookies on your computer. Sprawk uses cookies to enable Users to specify unique preferences and to track Visitor and User use of the site, including trends and patterns. Sprawk sends a session cookie to your computer when you log in to your Account. This type of cookie helps if you visit multiple pages on the Site during the same session, so that you don’t need to enter your password on each page. Once you log out or close your browser, this cookie expires. Sprawk also uses longer-lasting cookies for other purposes such as to display your project related information. Sprawk encodes our cookies so that only we can interpret the information stored in them. Users and Visitors always have the option of disabling cookies via their browser preferences. If you disable cookies on your browser, please note that some parts of our Site may not function as effectively or may be considerably slower.

Account Protection

Your password is the key to your account. For your protection, passwords are stored only in encrypted format and are not visible even to staff of Sprawk.

Passwords should not be disclosed to anyone else. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Customer service and change your password.

Email to Friends Feature and Referral Program

Sprawk lets you easily send project postings to friends via email. Sprawk also offers the ability to send friends emails about providing or purchasing Services through Sprawk. If you choose to use either feature, be assured that Sprawk only uses your friends’ email addresses on a one-time basis to send the requested posting, and we use your email address to copy you on the message or to send on your behalf. Your friends’ email addresses will be deleted from our database after the message is sent.

Public Information

As part of registration, you may set up a Profile describing your experience and qualifications. After becoming a member, in order to accept Service tasks, you must create a Profile, and in order to create a Profile, you will be required to provide some information about your company or business. If you decide to offer a service, potential clients may review your Profile to help them decide whether to accept your service. Information in your Profile is available for any other registered User to access. We will not have any obligation under this Privacy Policy with respect to information in your Profile or information you voluntarily provide to other Users via the Site.

How We Use and Disclose Information

Registration Information

We use Personal Information for our own internal purposes including contacting you via email to inform you about updates to our Services and providing you with information relating to e-commerce transactions that you conduct on the Site. We reserve the right to disclose your information as required by law. We do not rent or sell our Users' Personal Information to third parties. We do, however, provide you with the opportunity to receive newsletters via email. If you decide to opt in to receive newsletters, you may opt out of receiving these newsletters at any time by clicking on your Preferences and choosing Email Notifications to Unsubscribe.

Advertising

We may send you email communications including information that we think may be of interest to you. You may opt out of receiving these email communications either when you register to become a Member or via the Preferences section of your MySprawk area. We do not send any of your Personal Information to our advertisers. You may see a cookie from a third-party banner server, and this cookie comes from the third-party banner server, not Sprawk. Again, we do not pass along any Personal Information to this party.

Other Members

We share the email addresses of Service Providers and Clients to each other once a project is awarded on our Site to enable work on the project to be completed. In addition, Members involved in a transaction may request full contact information of the other party, including name, company name, phone number and mailing address. If you request the contact information of another User, your contact information will also be released to that User. If another User requests your contact information, we will disclose it to him or her. You agree not to use the disclosed information of other Users for any purpose other than providing the applicable Services or resolving a dispute.

Sprawk cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud, theft, harassment and other rights. We can (and you authorize us to) disclose any information about you, including the content of your online communications, if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; (b) protect or defend the rights or property of Sprawk or third parties; (c) assist in an investigation; or (d) respond to an emergency that poses a threat to the safety of Users or other persons.

Affiliates

Although we currently do not have a parent company, any subsidiaries, joint ventures or other companies under a common control (collectively, "Affiliates"), we may in the future. We may share some or all of your Personal Information with these Affiliates, in which case we will require our Affiliates to honor this Privacy Policy.

Business Transaction

If our company or our assets related to the Site are acquired by another company, we will attempt to notify you so that you may make an informed decision about this new use of your personal information. See the "Notification of Changes" section above to find out how we will notify you.

Anonymous Information

We may create Anonymous Information records from Personal Information by excluding information (such as names) that make the information personally identifiable to you. We may use this Anonymous Information to analyze inquiry, request and usage patterns so that we may enhance Services and the Site. We reserve the right to use and disclose Anonymous Information to third parties in our discretion. “Anonymous Information” means information that is not associated with or linked to your Personal Information; Anonymous Information does not permit the identification of individual persons.

Comments Submitted by Users

Sprawk constantly seeks to improve the quality of the services we provide and the User experience on the Site. We value your input and encourage you to help us expand and make improvements to the Site by providing us with any thoughts or comments you might have regarding our services or the operation of the Site. You can submit any comments you have to us by clicking on the link “Contact us” at the bottom of most of the pages on the Site. The “Contact Us” page asks for your email address and Username. Your Username is optional. If you provide this information, we will only use it to acknowledge or respond to your comments. Submitting comments via email will not cause you to receive any secondary or promotional material, unless specifically requested by you. In certain circumstances, we may ask for your permission to post your comments in marketing or promotional materials.

Testimonials

We post customer testimonials on our web site which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial.

Security

We will use commercially reasonable methods to keep Personal Information securely in our files and systems. Our Payment System is operated using secure Internet connections, using SSL (Secure Sockets Layer) encryption, to help protect your financial data. Please note that with current technology, we cannot guarantee the security of your data as it travels over the Internet.

Regarding Children

We do not intentionally gather Personal Information about Visitors who are under the age of 13.

Terminating Your Membership

We save your Personal Information until your membership with us is terminated and you unsubscribe to email notifications. To terminate your membership, contact Customer Service. If you terminate your membership, your Personal Information cannot be recovered. You may continue to receive email communications for a short period of time until we have updated all of our databases. After termination of your membership, your Personal Information may remain on our archived database and records. Notwithstanding the above, we will maintain information on Users who have been removed for violating our Membership Agreement.

Correcting/Updating Your Information and Opting Out

This Site gives the following options for changing and modifying information previously provided:

You may update your registration information using the Preferences page, under MySprawk, in the Sprawk navigation bar after you register.

This Site provides Users the opportunity to opt out of receiving promotional email communications from us, Sprawk newsletters and other Site information using Preferences, Email Notifications under the MySprawk section of the Site or by contacting Customer Service. However, you may not opt out of receiving administrative communications from Sprawk regarding the Services or the Site, except by terminating your membership. In addition, you may not opt out of Sprawk sending you legal notices related to the Services or the Site.

For other requests, please contact Customer Service.

Contacting Us

If you have any questions about this Privacy Policy or the practices of this Site, you may contact Customer Service

Sprawk, Inc., Post box 19042, Stockholm 10432, Sweden

Effective Date: March 1, 2009